Terms of service

Overview

Welcome to Balenora. The terms "we", "us" and "our" refer to Balenora. Balenora operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a seamless shopping experience (the "Services"). Balenora is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our related policies. If you do not agree to these Terms of Service, you should not use or access our Services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To use the Services, including accessing or browsing our online store or purchasing our handbags, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current, and complete.

Section 2 - Our Products

We offer a selection of handbags for purchase through our online store. We have made every effort to provide an accurate representation of our products. However, please note that colors or product appearance may differ from how they may appear on your screen. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.

Section 3 - Orders and Cancellations

When you place an order, you are making an offer to purchase. Your order is not accepted until Balenora confirms acceptance. We offer a 24-hour cancellation window for orders. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was made. Your purchases are subject to return or exchange in accordance with our 30-day return window. We accept returns and exchanges for both defective and non-defective products with a $0 restocking fee. Refunds are processed within 7 business days.

Section 4 - Prices and Billing

Prices for our products are subject to change without notice. All currency used on the website is the US Dollar ($). We process payments securely through PayPal or Venmo. You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store.

Section 5 - Shipping and Delivery

We provide free shipping for all orders. We ship exclusively to the United States using DHL and FedEx as our carrier services. All shipments include a tracking number. Our order cutoff time is 5:00 PM (EST). Orders require a processing time of 1 to 2 business days, followed by a transit shipping time of 3 to 5 business days. The total estimated delivery time is 4 to 7 business days. While we strive to meet these estimates, we are not responsible for delays caused by customs processing or events outside our control once the product is transferred to the carrier. Return shipping costs are the customer's responsibility.

Section 6 - Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, and audio, are owned by Balenora or its licensors. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works of the material on the Services without our prior written consent.

Section 7 - Third-Party Links and Optional Tools

The Services may contain materials and hyperlinks to websites provided or operated by third parties, as well as access to optional third-party tools. We are not responsible for examining or evaluating the content or accuracy of any third-party materials. We provide access to optional tools as is and without warranties. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

Section 8 - Relationship with Shopify

Balenora is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Balenora. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Balenora.

Section 9 - Privacy

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our privacy policies and understand how we collect and use your data.

Section 10 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

Section 11 - Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services to violate any laws, infringe upon our intellectual property, harass others, submit false information, upload malicious code, or interfere with the security features of the Services.

Section 12 - Disclaimer of Warranties and Limitation of Liability

The information presented on or through the Services is made available solely for general information purposes. Except as expressly stated by Balenora, the services and all products offered are provided as is and as available for your use, without any representation, warranties, or conditions of any kind. In no case shall Balenora, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the services or any products procured using the services.

Section 13 - Indemnification

You agree to indemnify, defend and hold harmless Balenora and our affiliates, partners, officers, directors, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Section 14 - Severability and Termination

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. We may terminate this agreement or your access to the Services at our sole discretion at any time without notice if you fail to comply with any term or provision of these Terms of Service.

Section 15 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where Balenora is headquartered in the United States.

Section 16 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

Section 17 - Business Information

Questions about the Terms of Service should be sent to us during our working hours, which are Monday through Friday, 9:00 AM to 5:00 PM (EST). Our support reply time is within 24 hours.

  • Business Name: Balenora
  • Phone Number: +1 (212) 727-9521
  • Email Address: support@balenora.shop
  • Physical Address: 288 W 4th St, New York, NY 10014, USA
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM - 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We reply to all customer inquiries within 24 hours.