Refund policy

At Balenora, we take pride in offering high-quality handbags designed for everyday style and functionality. Your satisfaction is our priority. If you are not completely happy with your purchase, we provide a clear and transparent return process.

1. Return Window

  • 30-Day Policy: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • Expiration: If 30 days have passed since your delivery, unfortunately, we cannot offer a refund or exchange.
  • Returns: Yes, we accept returns for defective and non-defective products.
  • Return Window: 30 Days.

2. Eligibility & Product Condition

To be eligible for a return, your item must meet the following conditions:

  • Product Condition: The item must be New, unused, unworn, and in the same condition that you received it.
  • Packaging: It must be in its original packaging with all tags, accessories, and inserts included.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.

3. Return Shipping Costs

We believe in clear and fair shipping policies for our customers:

  • Customer Remorse: If you wish to return an item because you changed your mind, ordered the wrong size/color, or the product does not meet your personal preference, the customer is fully responsible for arranging the return label and paying all return shipping costs. Shipping costs are non-refundable.

4. Restocking Fees

  • No Hidden Fees: To provide the best experience for our customers, we do NOT charge any restocking fees on returns.
  • Restocking Fee: $0 Restocking Fee.

5. How to Start a Return

To initiate a return, please follow these steps:

  • Return method: By mail.
  • Step 1 — Contact Us: Email us at support@balenora.shop with your order number and the reason for the return. For damaged items, please attach clear photos.
  • Step 2 — Receive Instructions: Our support team will review your request and respond within our 24 Hours support reply time with specific return instructions.
  • Step 3 — Ship the Item: Pack the item securely in its original packaging and ship it to our official return address: 288 W 4th St, New York, NY 10014, USA.

6. Refunds & Processing Time

  • Inspection: Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.
  • Approval: If approved, the refund will be issued to your original payment gateway name, which is PayPal or Venmo.
  • Processing Time: Refunds are processed within 7 business days after approval. Please note that your bank or credit card provider may take additional time to post the refund.
  • Currency: All refunds are processed in US Dollars ($).

7. Exchanges & Cancellations

  • Exchanges: Yes, I accept exchanges. The fastest way to receive a different item is to return the original product and place a new order once the return is approved.
  • Cancellations: If you change your mind, you may request a cancellation within the 24 Hours cancellation window of placing your order.

8. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Final sale items (if marked at purchase).
  • Items showing signs of use or damage caused by the customer.

Business Information

  • Business Name: Balenora
  • Phone Number: +1 (212) 727-9521
  • Email Address: support@balenora.shop
  • Physical Address: 288 W 4th St, New York, NY 10014, USA
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM - 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We reply to all customer inquiries within 24 hours.