Payment Policy

At Balenora, we prioritize a secure and straightforward billing process for every customer. This policy explains how we handle payments for our handbags, ensuring you have a reliable shopping experience.

1. Security and Data Protection

We use industry-standard security measures to protect your financial information. Our website is equipped with encryption to keep your data safe during transmission. Balenora never stores or sees your actual credit card details or full financial account numbers. All payment processing is handled through secure, encrypted systems provided by our payment gateways.

2. Accepted Payment Methods

For your protection and convenience, we accept the following secure payment gateways for all orders:

  • PayPal
  • Venmo

When you proceed to checkout, you will be redirected to the respective secure payment gateway to complete your transaction safely. Your account will be charged as soon as you confirm the order on our website.

3. Currency and Pricing 

All prices shown on our store and all final transactions are processed entirely in US Dollars ($). If your bank account uses a different currency, your bank may apply a conversion fee. Balenora does not control or receive these additional bank charges.

4. Transparency of Final Costs

We believe in transparency regarding all fees and charges:

  • Shipping Fees: We offer Free Shipping on all orders within the United States.
  • Restocking Fees: In the event of a return, we charge a $0 Restocking Fee.
  • Hidden Charges: There are no hidden fees or surprise charges added at the final checkout step. The price you see on the product page is the final price you pay.

5. Accuracy of Billing Information

To avoid any delays in shipping your order, please make sure your billing address is correct and matches the one on file with your financial institution. If a major mismatch is detected, we may need to contact you for manual verification before we can process and ship your handbag.

6. Payment Issues and Cancellations

If your payment is declined, we recommend checking with your bank or payment provider for more details. If you wish to cancel an order, please email us at support@balenora.shop within our 24-hour cancellation window. Once an order is processed for shipping, it can no longer be cancelled, and you will need to follow our standard return procedure.

Contact for Billing Support

If you have any questions about a charge or our payment process, please reach out to our support team during our business hours. We maintain a support reply time of 24 hours.

  • Business Name: Balenora
  • Phone Number: +1 (212) 727-9521
  • Email Address: support@balenora.shop
  • Physical Address: 288 W 4th St, New York, NY 10014, USA
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM - 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We reply to all customer inquiries within 24 hours.