Privacy policy

Balenora operates this store and website to provide you with a secure and transparent shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using our services.

Please read this Privacy Policy carefully. By using and accessing our website, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with our store:

  • Contact details: This includes your name, billing address, shipping address within the United States, phone number, and email address.
  • Financial information: This includes transaction details and payment confirmation associated with our accepted payment gateways, which are PayPal or Venmo. All financial transactions are processed in US Dollars ($).
  • Transaction information: This includes the items you view, add to your cart, or purchase, as well as records of your returns or exchanges.
  • Communications with us: This includes the information you provide when sending a customer support inquiry to us.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you create an order, communicate with our support team, or enter your shipping details.
  • Automatically through the Services: From your device when you visit our website, through the use of cookies and similar technologies.
  • From our service providers: Including Shopify, which powers our e-commerce platform.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Provide and Improve the Services: We use your information to fulfill your orders, process your payments via PayPal or Venmo, and arrange for shipping using our carrier services, DHL and FedEx.
  • Customer Support: We use your personal information to provide you with customer support and address your inquiries within our standard 24-hour reply time.
  • Security and Fraud Prevention: We use your information to provide a secure payment experience and to detect or investigate possible fraudulent activity.
  • Legal Reasons: We use your personal information to comply with applicable laws and enforce our store policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate operational purposes. Such circumstances include:

  • Sharing data with Shopify, our e-commerce platform provider, to process your orders and host our website securely.
  • Sharing shipping details with our fulfillment partners, DHL and FedEx, to ensure the delivery of your packages.
  • Sharing necessary transaction data with our payment processors, PayPal or Venmo, to securely complete your purchases.
  • To comply with any applicable legal obligations, search warrants, or similar requests to protect the rights of our business and users.

Security and Retention of Your Information

We implement measures to protect your personal information, but please be aware that no security measures are perfect. We retain your personal information as long as necessary to fulfill your orders, manage returns within our 30-day return window, process refunds, and comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your personal information. You can exercise these rights by contacting our support team using the information provided below.

Contact for Privacy Inquiries

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please reach out to us during our working hours of Monday through Friday, from 9:00 AM to 5:00 PM (EST).

  • Business Name: Balenora
  • Phone Number: +1 (212) 727-9521
  • Email Address: support@balenora.shop
  • Physical Address: 288 W 4th St, New York, NY 10014, USA
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM - 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We reply to all customer inquiries within 24 hours.